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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laura

September 15, 2026

5  out of  5
rating by Laura
"Tess was absolutely wonderful! She took all the stress out of what can be so overwhelming when seeking new insurance policies out. State Farm not only saved me an amazing amount of money on my homeowners policy, but also on my auto policies as well.
I highly recommend Tess to anyone who is in the market for a positive change."
We responded:
"Thank you for the kind words Laura. Tess is amazing, I am glad she was able to help you out!"
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Debi Heeb-Koller

September 1, 2026

5  out of  5
rating by Debi Heeb-Koller
"We have been customers for over 50 years and trust State Farm with our insurance needs. The staff is always friendly and helpful, which means a lot for us. Thank you."
We responded:
"Thank you for your kind words, we are always here to help. "
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Mark Girard

August 26, 2026

1  out of  5
rating by Mark Girard
"State Farm is a horrendous company and Nate Conklin is the North end of a southbound horse - his staff is awesome! When a loss occurs - you get ripped off twice; once by the crooks and then State Farm! A great example is the office hours, closed on Friday tells you what you need to know…you experience any kind of loss or need it all falls back to you working with the corporate offices and Nate vanishes! Everything online, zero help and absolutely horrible platforms…almost like they want it to be a hassle to file a claim!"
We responded:
"Mark, thank you for taking the time to share your feedback. I’m glad to hear that you think highly of my staff. They work extremely hard for our customers, and I’m proud of the service they provide. I’m sorry that your experience with your claim and State Farm did not meet your expectations. We understand how frustrating a loss and the claims process can be, and my team made multiple efforts to assist you and help address your concerns.

Unfortunately, neither my staff nor I will tolerate the profane and verbally abusive, and threatening language you continued to use while speaking with us. We genuinely tried to help you, but we could not have a productive conversation while being yelled at and repeatedly subjected to profanity. We are always willing to work through difficult situations with our customers, but we expect our team to be treated with the same basic respect and professionalism that we extend to others.

Claims are handled by State Farm’s claims department, and there are aspects of the claim process that a local agent does not have the authority to control or change. That does not mean we “vanish” when a claim occurs. My team and I regularly assist customers with communication, questions, and navigating the claims process wherever we are able.

I understand that you are unhappy with the outcome of your experience, and you are certainly entitled to express that dissatisfaction. However, frustration with a claim does not justify verbally abusing the people who are trying to assist you.

We will continue to advocate for our customers and do everything within our authority to help them when they experience a loss, while also maintaining a respectful environment for our employees.
"
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Tom Coles

August 14, 2026

5  out of  5
rating by Tom Coles
"Outstanding !
Tristan's work ethic, knowledge of insurance products provided by State Farm and His outstanding Customer Service are commendable ...
Conklin Insurance is highly recommended *****"
We responded:
"Thank you Tom, we appreciate your business and your feedback. Tristan is an incredible part of our team."
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Stacey Stockhoff

June 18, 2026

5  out of  5
rating by Stacey Stockhoff
"Tristan is such a professional! He is easy to talk to and gives great suggestions for different ways to insure your vehicle, home, or even personal property. Highly recommend 👌."
We responded:
"Stacey, thank you for the wonderful feedback! I am thrilled Tristan was so helpful with your auto, home, and personal articles insurance!"
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Mike/Jeanne Stitzel

April 29, 2026

5  out of  5
rating by Mike/Jeanne Stitzel
"Tristan Fergus was very helpful. He met our concerns with advice that made us feel that we were secure and safe with our insurance choices. So many things came into our decisions and insurance choices that we were surprised about. We went into the office with the idea that we needed to get our rates lowered. We found that we were actually under-insured and left paying more and getting better coverage. We are feeling better, safer and love our State Farm family! Thank you Tristan!"
We responded:
"Mike & Jeanne, thank you for sharing your experience! I am so glad Tristan was able to guide you through your options and help you find the right coverage for your needs. We truly appreciate you being part of our State Farm family!"
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Dave Cross

April 20, 2026

5  out of  5
rating by Dave Cross
"Tristan is our insurance agent at the LaGrande branch- excellent customer service, personable and good follow up when you have questions."
We responded:
"Hi Dave—thank you for the kind words and the 5 stars. We’re happy to hear Tristan has taken good care of you with great follow-up and answers when questions come up. We really appreciate you choosing us here in La Grande—please don’t hesitate to call or stop in anytime.
"
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Kaira

April 7, 2026

5  out of  5
rating by Kaira
"Tristan Fergus was great explained everything clearly. Gave me great rates I would highly suggest him to anybody who feels like insurance is confusing. I was thinking about getting a policy from different company I won't be now, I feel confident that I am safe and covered thanks toTristan. I am very happy he is my agent"
We responded:
"Kaira, thank you so much for your kind words! I am thrilled to hear Tristan provided clear guidance and helped you feel confident in your coverage. We truly appreciate your trust and recommendation!"
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Carrie Bushman

March 13, 2026

5  out of  5
rating by Carrie Bushman
"Tristan was great!"
We responded:
"We appreciate your review, Carrie. We are so happy that you had such a wonderful experience with State Farm Agent Nate Conklin’s Team here in La Grande ! "
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Ryan Simpson

February 25, 2026

5  out of  5
rating by Ryan Simpson
"Tami was great to work with! She followed up with me about adding a vehicle to my current policy. She saved me money and lowered my deductibles to almost nothing. By far the best insurance experience I have had!"
We responded:
"Thanks so much for the fantastic rating, Ryan! We are so glad you had a positive experience with us here on State Farm Agent Nate Conklin’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Easton Moore

February 19, 2026

5  out of  5
rating by Easton Moore
"Very very helpful and for my first time getting auto insurance Joe ran me through everything and made it super easy! Highly recommended State Farm and definitely talk with Joe! He’s amazing"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Nate Conklin’s Team here in La Grande . "
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Becky Lester

February 10, 2026

5  out of  5
rating by Becky Lester
"Called to inquire about car insurance and had everything wrapped up in minutes and all my questions answered in a friendly and professional manner"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Nate Conklin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in La Grande ."
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Peach Tree

February 5, 2026

5  out of  5
rating by Peach Tree
"Nate is very knowledgeable and helpful. We have used him for insurance for 10 years for our family business, my folks used him for investing as well and recently I used his services for investing. I feel he is trustworthy and led me in a direction that is suitable for my needs. He wasn’t pushy and made me feel comfortable I highly recommend him."
We responded:
"We are grateful for your 5-star review, Peach! Thanks for taking a moment to share your positive rating of State Farm Agent Nate Conklin’s Team here in La Grande . "
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Trayse Riggle

January 22, 2026

5  out of  5
rating by Trayse Riggle
"Tristan Fergus is super helpful, informative, and communicative. He stayed on late to get my insurance set up and was always willing and available to help me. Would recommend"
We responded:
"We are grateful for your 5-star review, Trayse! Thanks for taking a moment to share your positive rating of State Farm Agent Nate Conklin’s Team here in La Grande . "
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Carolyn Dooley

January 20, 2026

5  out of  5
rating by Carolyn Dooley
"Nate Conklin Insurance is hands-down one of the best insurance experiences I’ve ever had. Nate is knowledgeable, responsive, and genuinely cares about finding the right coverage—not just selling a policy. He takes the time to explain options clearly, answers questions without the jargon, and makes the whole process feel easy and stress-free.

You can tell he truly has his clients’ best interests at heart. If you want an insurance agent who is professional, trustworthy, and goes the extra mile, Nate Conklin Insurance is the place to go. Highly recommend!"
We responded:
"Carolyn, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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John Miller

January 14, 2026

5  out of  5
rating by John Miller
"Even before Nate was my agent he bent over backwards to help me with boat claim. You can't do beter than Conklin!"
We responded:
"Thank you for your kind review of State Farm Agent Nate Conklin’s Team. We appreciate it! Thank you for the amazing review, John! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Sandra Goss

January 6, 2026

5  out of  5
rating by Sandra Goss
"So helpful! Nice location
Christmas decor adorable definent 5 star."
We responded:
"Thank you so much for the kind words, and for being a valued customer. Happy New Year!"
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Jamie Jo Haddock

December 18, 2025

5  out of  5
rating by Jamie Jo Haddock
"Between work, kids, the ranch, and nonstop schedules, life can get busy fast. Tess was wonderful to work with—knowledgeable, responsive, and made everything simple. She answered all my questions and set us up with exactly what we needed."
We responded:
"Hi Jamie, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. If you ever need anything please don't hesitate to reach out to our team. See you next time!"
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Taffy Kins

November 20, 2025

1  out of  5
rating by Taffy Kins
"Not great. Was with them a lot of years but was treated very badly towards the end. Moved my coverage to the Baker office, different broker, couldn't be happier."
We responded:
"Thank you Taffy, we try out best."
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Andrew Williams

November 14, 2025

5  out of  5
rating by Andrew Williams
"Super smooth process. Helped me while I was at work and got me a super affordable rate with full coverage. Highly recommend!"
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curtis mcphetridge

October 29, 2025

5  out of  5
rating by curtis mcphetridge
"When I go in there the people are great. They are always there to help immediately. I enjoy going in."
We responded:
"Hi curtis, Thank you for taking the time to share your experience. We're thrilled that you had a great experience with our team. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!"
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Amy Ratliff

October 2, 2025

5  out of  5
rating by Amy Ratliff
"Everytime I have called for any reason to state farm they are friendly, professional and prompt with whatever matter it might be. I really appreciate this company and I am always helped and happy when I get off the phone with the representatives. Thank you so much!"
We responded:
"Hey Amy, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you."
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Terri Newman

September 30, 2025

5  out of  5
rating by Terri Newman
"Where do I begin... when I first went to State Farm La Grande, Tristan helped me get my car insurance set up. What a joy to work with! He's very friendly and knowledgeable and took care of everything. Then when I went to set up my annuity I met with Nate himself and Tristan. Although I jokingly call Nate the "scary guy", he takes it very light heartedly. He is anything but a scary guy! He's very kind and also very knowledgeable. He set up my annuity, filled out forms for me (which i appreciated), and handled it all. What a pleasure it is to work with this office! I highly recommend this State Farm office!"
We responded:
"Hello Terri, Thank you for the awesome feedback. Hearing that your experience really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future."
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Haley Ebner

September 16, 2025

5  out of  5
rating by Haley Ebner
"Tristan was so helpful! He made the process so easy and explained everything in great detail! I cannot recommend enough!"
We responded:
"Hey Haley, We are grateful and appreciate the time you took to leave your review. We're thrilled that Tristan was so helpful and left such a great impression! If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
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Megan Jarrell

August 8, 2025

5  out of  5
rating by Megan Jarrell
"Great Service and Personable Employees."
We responded:
"Hi Megan, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. It was a pleasure to serve you."